1. Introduction

Mama Nasira ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our traditional spiritual healing services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details
• Consultation Information: Details about your spiritual concerns and requests
• Communication Records: Records of our conversations and consultations
• Payment Information: Payment details (processed securely through third-party processors)

3. How We Use Your Information

We use your information to:

• Provide spiritual healing services and consultations
• Communicate with you about your requests and services
• Process payments for services
• Improve our services and customer experience
• Comply with legal obligations

4. Confidentiality

All consultations and communications with Mama Nasira are strictly confidential. We respect your privacy and will not share your personal information, consultation details, or any other sensitive information with third parties without your explicit consent, except as required by law.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights and safety
• With service providers who assist in our operations (under strict confidentiality agreements)

6. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. International Data Transfers

Mama Nasira serves clients worldwide. Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to the transfer of your information to Kenya and other countries where we operate.

We are based in Kenya, and our handling of your personal information is guided by the Kenya Data Protection Act, 2019. If you are located in the European Union, United Kingdom, or elsewhere with its own data protection laws, you may have additional rights under those laws, and we will honor valid requests made under them.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Withdraw consent for data processing
• Object to certain types of data processing

9. Cookies and Tracking

Our website uses Google Analytics and Google Tag Manager to understand how visitors use the site, and Google Ads conversion tracking to measure the effectiveness of our advertising. These tools only load after you accept cookies through the consent banner shown on your first visit — if you decline, they are not loaded. You can change your choice at any time from our Cookie Policy page, and you can also control cookies through your browser settings.

10. Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Phone: +254 180 249303
• WhatsApp: +254 180 249303
• Email: mamahafsa30@gmail.com